FAQ

Frequently asked questions

Find a quick answer, or just send us a message.

About our sauna Ordering & delivery Use & setup Stove & chimney Dimensions & specifications Accessories & parts Returns & warranty Other questions

About our sauna

Ordering & delivery

Use & setup

Stove & chimney

Dimensions & specifications

Accessories & parts

Returns & warranty

We're happy to help, personally.

Ask your question via WhatsApp or email. A real person from the MOOSSE team usually replies within one business day.

WhatsApp Email us Or visit the contact page →

Frequently asked questions

About our sauna

What is a MOOSSE sauna tent?

How many people does the sauna fit?

What makes MOOSSE different from other saunas?

What material is the sauna tent made of?

Where can I use my sauna tent?

Do I need experience to use the sauna?

Can I use the sauna all year round?

Ordering & delivery

How long until my order is delivered?

Are there shipping costs?

Can I cancel my order?

Which countries do you ship to?

Can I track my order?

Use & setup

How do I set up the sauna?

Where can I place the sauna?

Can I move the sauna after it's set up?

Do I have to take the sauna down after every use?

Is the sauna storm-resistant?

Stove & chimney

What kind of stove is used?

What wood should I use?

How is the smoke vented?

Does the stove need maintenance?

Can I extend the chimney?

Dimensions & specifications

What are the dimensions of the sauna?

How heavy is the sauna?

What temperature can the sauna reach?

Is the sauna waterproof?

Accessories & parts

Are accessories included with the sauna?

Can I order accessories separately later?

Can I replace parts if something wears out?

Do the accessories also work with other saunas?

Returns & warranty

Can I return my order?

How do I start a return?

Do I get my money back on a return?

Do I have a warranty on my sauna?

What should I do if something's defective?

Other questions

Do I need a permit for the sauna?

Is the sauna suitable for commercial use?

Do I get a discount if I sign up for the newsletter?

We're happy to help, personally.