MOOSSE
Detail of the stainless steel MOOSSE wood stove

Service

Warranty & Repairs

Buying a sauna should feel safe. That's why we stand behind the quality of every MOOSSE: 2-year warranty on the wood stove, 1 year on the tent.

File a warranty claimHow it works

2-year warranty on the wood stove

1-year warranty on the sauna tent

Personal contact, no call center

Repairs outside warranty possible too

Coverage

What's covered under warranty?

Covered

  • Material and manufacturing defects in the wood stove and the sauna tent
  • Parts that fail under normal use within the warranty period
  • Defects that were already present at the time of delivery

Not covered

  • Damage from misuse, careless maintenance, or intentional damage
  • Self-repairs or modifications by unauthorized third parties
  • Normal wear and discoloration from weather exposure
  • Rust from salt water or insufficient cleaning of the stove
  • Damage from not following the safety and usage instructions

This commercial warranty is in addition to your statutory rights as a consumer. If your statutory rights go further than what's listed above, your statutory rights always apply.

How it works

A warranty claim or repair in 3 steps.

  1. Step 01

    Get in touch

    Email aymar@moosse.nl with your order number, a description of the issue, and a few photos. We reply within one business day.

  2. Step 02

    We assess it

    We check whether it's a material or manufacturing defect, and whether it falls within the warranty period.

  3. Step 03

    Repair, replacement, or refund

    If the claim is valid, we repair or replace the part, or refund you: whichever helps fastest in your situation.

Frequently asked questions

Still have questions?

2 years on the wood stove and 1 year on the sauna tent from the delivery date, as a commercial warranty on top of your statutory rights. Defects that appear within two years of delivery are also presumed to have already existed at delivery, unless MOOSSE proves otherwise.

Just get in touch. We're happy to help with repairs outside the warranty period too, with costs discussed together. We also sell individual parts, so you don't necessarily need a whole new product.

Not always. We can often assess the issue based on photos and your description. If inspection turns out to be needed, we'll work out the details together.

We'll always explain why, and your statutory consumer rights remain fully in effect. If we can't resolve it together, see our full warranty terms for the formal arrangement.

For the formal, full warranty terms: see article 12 of our terms and conditions (Dutch).

Aymar, mede-oprichter van MOOSSE

Ask Aymar

Got questions? Email us or send a WhatsApp message.

We're happy to help and easy to reach. Aymar is one of MOOSSE's founders and answers your questions about the sauna tent, choosing between packages, or just what you're buying. Usually a reply within one business day.

WhatsApp AymarEmail directly: aymar@moosse.nl

No chatbot. No queue. Just a conversation.

2-year warranty on the stove, 1 year on the tent

Simply included, with every package.

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